We are committed to excellent customer service. If you are not satisfied with our product, please contact us within 30 days of purchase and we will do our best to provide you with a solution. In order for us to provide the best customer service for you, we require the following information in order to process customer service requests:

(i) lot number (which is on the bottom of the box);

(ii) place of purchase; and

(iii) photographs of the product and packaging.

Please email us directly at so we can walk you through the process and make it right.

Please do not send your goods back to us as several types of goods (including pasta) are exempt from being returned. Returned items will NOT be accepted and you will be responsible for all associated shipping, handling and customs charges.


If you received a damaged product or the product is otherwise faulty after ordering it from our online store, we will provide a store credit for our online store for the damaged items with photographic proof of damage. In order to make a warranty claim for your purchase, please contact us at Warranty replacements will be shipped to you free of charge via standard shipping.